Jan 31, 2022
In Elder Care Forum
The first contact centers emerged and were consolidated between the Bulk SMS Service 1960s and 1980s. Since then, these types of companies have gone through a series of transformations that Bulk SMS Service have been key to remaining a relevant activity adapted to the needs of their customers. customers , both those of the companies to which they provide services and those of the end user or individual who seeks to resolve a query or Bulk SMS Service incident through a contact center. The first of these transformations was a great expansion, which Bulk SMS Service occurred at the end of the 20th century and derived from phenomena such as catalog sales .The second, without a doubt, came directly from the popularization of ecommerce around the year 2000 and the following decade. Currently, the Bulk SMS Service transformation that the contact center is carrying out is that of omnichannel , allowing greater agility in the management of responses, as well as easier access to customer service in very different formats by the user. The next great frontier Bulk SMS Service in the contact center is the application of artificial intelligence(AI). Through this type of process, the contact center will manage to Bulk SMS Service minimize management times, seeking the benefit of the end user, who will be able to resolve their queries, doubts and incidents in a much shorter period of time. For now, the application of artificial intelligence techniques in the Bulk SMS Service contact center has a lot to do with developments such as chatbots and virtual assistants. Although we have been seeing for a few years how different companies set up customer service systems with chatbots or Bulk SMS Service virtual assistants (such as Renfe, Correos, etc.).